Customer Care

Form:
Form

Full-time - Classes in full-time studies are held on weekdays, usually 3–4 days per week, so weekends are free from university meetings. The schedule is arranged to minimize gaps between classes.

Full-time
Study mode:
Study mode

Hybrid - In hybrid studies, classes take place both online via the MS Teams platform and in person in lecture halls.

Traditional (on-site) - In traditional studies, classes are conducted by meeting with lecturers and other group members in lecture halls, with occasional online sessions

Hybrid
Traditional (on-site)
Overview:
Bachelor's degree
From October
English
6 semesters
City:
Warszawa
Digital Marketing, studia II stopnia, magisterskie: Grupa studentów siedzi na sofie
Customer Care, studia I stopnia, licencjackie i inżynierskie: Studentka i student z ipad siedzacy przy stole z
Customer Care | WSB Merito Warsaw University: Praca przy laptopie
Digital Marketing | WSB Merito Warsaw University: Grupa studentów siedzi na sofie
Customer Care | WSB Merito Warsaw University: Studentka i student z ipad siedzacy przy stole z
Customer Care | WSB Merito Warsaw University: Praca przy laptopie

What will you learn?

Customer Care, studia I stopnia, licencjackie i inżynierskie: Dwie kobiety
  • You will learn how to build and maintain customer relationships, which will allow you to create lasting and positive bonds with your clients.
  • You will learn how to manage customer service processes, including resolving issues and complaints in an effective and professional way.
  • You will learn how to create loyalty strategies that support building customer engagement and satisfaction.
  • You will learn how to manage customer service teams, which will allow you to effectively motivate and develop the employees under your supervision.
  • You will learn how to use technological tools, such as CRM, to optimize customer service activities and improve the quality of communication.
  • You will learn how to work in multichannel customer service, using various forms of contact such as phone, e-mail, chat, and social media.

Work opportunities

Customer Care, studia I stopnia, licencjackie i inżynierskie: współpraca
  • Customer service specialist, responsible for providing high-quality support and resolving customer issues.
  • Customer service team manager, where you will manage the team, motivate employees, and ensure the effectiveness of operations.
  • Customer relations consultant, helping companies develop strategies to improve communication and customer satisfaction.
  • Customer service coordinator, responsible for coordinating activities within the company and ensuring consistency in customer service.
  • Customer Success specialist, taking care of long-term relationships with customers, ensuring their full satisfaction and supporting them in achieving their goals.

Study program

Practical studies

We teach in a way that prepares you as well as possible for the real challenges you will encounter in your professional work.

  • Group projects – real business problems.
  • Simulations – decisions in market conditions.
  • Internships and placements – experience in companies.
  • Lectures with practitioners – market experts.
  • Modern tools – up-to-date technologies.
  • Case studies – analysis of real cases.
Selected major-specific courses
  • Organization management
  • Sociology of business
  • Product management
  • Integrated marketing communication
  • Psychology in marketing
  • Microeconomics
  • Commercial law
  • Business negotiations
  • Market and competition analysis
  • Sales promotion
  • Advertising and online marketing
  • Marketing research and descriptive statistics
  • B2B marketing

     

Selected specialization courses
  • Marketing logistics
  • Price and distribution management
  • Customer engagement
  • Customer service and relationship building
  • Customer and user experience
  • Event marketing 
  • Customer service in e-commerce

     

Customer Care | WSB Merito Warsaw University: Zamyślona studentka
Customer Care | WSB Merito Warsaw University: Student z laptopem
Foreign language study

In full-time studies:

  • 120 hours of foreign language learning (30 hours per semester) from the 1st to the 4th semester.

Form of delivery: 
all classes are conducted in person with a language instructor.
 

In part-time studies:

  • 120 hours of foreign language learning (30 hours per semester) from the 1st to the 4th semester.

Form of delivery:

  • 16 hours of classroom classes with an instructor (on-campus sessions)
  • 14 hours delivered in an e-learning format
     

Languages to choose from: English, German, Spanish.

Internships and practical training

Student internships are an important part of the study program. Students of bachelor's and long-cycle master's studies complete 960 hours of internships (24 weeks), gaining professional experience. If you work in a profession related to your field of study, you can have your internship credited based on your employment. During your studies, you also have the opportunity to take a paid internship. Internship programs are designed by cooperating employers, tailoring requirements to specific positions, which helps you take your first professional steps.

Study completion requirements

You create a major project that addresses a practical or theoretical problem related to your field of study. By studying literature and conducting your own analyses, you work on an original problem-solving proposal. Everything you learn during your studies enables you to create a professional project based on real data and actions. To earn your bachelor’s degree, you must defend this project before a committee. You set the direction of your own project!

Programme partners

Management | WSB Merito Warsaw University: logo AmRest
Management | WSB Merito Warsaw University: CWT group logo
Economics | WSB Merito Warsaw University: Enviro Solutions logo
Customer Care | WSB Merito Warsaw University: EPP logo
Management | WSB Merito Warsaw University: esoleo logo
Management | WSB Merito Warsaw University: ewl logo
Management | WSB Merito Warsaw University: grupa Krotoski logo
Management | WSB Merito Warsaw University: Karkonoski Sejmik Osób Niepełnosprawnych w Jeleniej Górze
Multimedia and Computer Graphics | WSB Merito Warsaw University: PRODATA logo
Management | WSB Merito Warsaw University: Stowarzyszenie Otwarte drzwi logo
Management | WSB Merito Warsaw University: TUS logo

How to become a WSB Merito University student

You can enroll in a first degree (e.g. Bachelor’s or Engineer’s) program if you have successfully completed your secondary education and have a secondary school-leaving certificate.

Take the first step – register now!

Applicants are admitted on a first-come first-served basis. If you are to complete your secondary education this year, or you are studying for your first degree but have not yet earned it, you can secure a place with us by signing up online. Your educational service contract can be drawn up later as you have collected all of the required documents. 

Similar courses and specializations
Others interested in this course also watched
Download page to PDF Download page to PDF

Still have doubts?

Unsure which field of study fits you?

Have you already chosen your field of study?

Fill out a short form and start the admission process.